FAQs

Planning Your Site

• How much does a website cost?
  
  

  Our website packages are offered for a one-time fee, apyable in two installments. You can order your package without hosting, but we think our hosting service is a great choice because of price, features, and reliability. We'll be happy to discuss your requirements with you. First, familiarize yourself with our extensive collection of website designs and additional services. And be sure to check out any of our finished projects. If you still have questions, please contact us. We'll review every aspect of your project, and explain color choices, styles, and add-on options with you.

• Why is a website so important?
  
  

  A website serves three purposes — it's an informational tool, a marketing tool, and a source of credibility. In fact, a web presence has become critical for every business. Only a few years ago people were satisfied with much less in a website, but today's Internet user is fairly savvy, and when they visit your website, they expect it to be well-designed. Remember, your site is a reflection of you. We believe you should put your best foot forward!

• What if I'm not computer savvy?
  
  

  You know your business, and we think that should be enough. Our designers create each site with you in mind, making them extremely easy to edit and control. Any computer novice can master our designs.

• What if I can't decide on a design?
  
  

  We realize that it's hard for many people to visualize what a website will look like when it's completed, so we have plenty of links to completed projects, and detailed demonstrations of many of our designs.

• Do you use a contract?
  
  

  Yes, we have a Standard Agreement, which is intended to protect both parties. It describes the scope of work, the requirements for each party, and states that you agree to pay us at designated milestones for completed work.

• How should I prepare, before you start the project?
  
  

  Write down everything that you think makes your business unique. We'll build your site around your competitive advantages. Start gathering your digital images — we'll need them to build many of the “visually engaging” components of your site.

Starting Your Project

• How long will it take to build my website?
  
  

  Every website is different. Typically, a project takes three to five weeks. The more organized you are, the sooner your project will be completed.
  

• How do I get on your schedule?
  
  

  A down-payment (non-refundable) of 50% is required to schedule your project. You can even pay by credit card, using Paypal. After we receive your payment, we'll send you a package of instructions, which outline the entire process, step-by-step.

• When are payments due?
  
  

  Your first payment is a 50% deposit. Gulp! Once the design has been selected, page layouts will be built, site navigation (menus) will be built, and a temporary site (with pages containing placeholder text and images) will be submitted for your approval. Next we'll start adding the content you provide us, to your site! A final invoice of 50% will be submitted just prior to launch date. After we receive payment, we can even send you a back-up copy of your site on a CD.

• Are there any hidden costs?
  
  

  Absolutely not! Our design packages and bundles of add-ons include everything you'll need. We even offer web hosting.

• What is your refund policy?
  
  

  Setup and most “one-time fees” are non-refundable. Any refund for hosting services will be pro-rated to the date we receive notice of cancellation, unless you have specified another date.

Project Details

• Can the graphics be changed?
  
  

  All of the images used in our website packages are standard .jpg, .png and .gif files. These images can easily be replaced with your appropriately sized pictures.

• Can I add or remove pages?
  
  

  Our website packages are built in basic CSS and HTML, so we can add as many additional pages as you require (for an additional fee). We can also change page names, or remove pages you don't need, from any of our designs.

• Can I add more image galleries?
  
  

  We can add as many image galleries as you require (for an additional fee). We'll simply copy one of the existing galleries, rename it, add your additional images, and then add a menu link to the new gallery.

• Can I change the pictures?
  
  

  All of the graphics used are standard .jpg, .png, and .gif. images. We can easily change the .jp, .png, and .gif pictures. We can even add more rows of pictures.

• Can I change the text and background colors of any design?
  
  

  The background graphics are standard .jpg, .png, and .gif files, and text is controlled using CSS. This means we can easily alter just about anything relating to the appearance of our website designs. Fonts are defined using a single .css file. We can edit this single file to update the font size, font color, and font face used on every page.

• How do I add a shopping cart?
  
  

  You can add a shopping cart to many of our designs (for an additional fee). We think Paypal is the best choice for shopping cart setup. The cart is easy to setup, and we can generate your PayPal forms for easy integration. Using PayPal, you'll receive payment immediately for your services!